This article describes how to manage your team's licenses and subscription plans. To learn how to create a new team or manage your team members, visit our dedicated article here.

What are Licenses and Plans?

Licenses:

Each member of your team needs a license to be able to use a paid version of MeisterTask or any other product in the Meister Suite. Licenses are always purchased for a specific product, i.e. for MindMeister, and MeisterTask.

Plans:

Licenses are also always purchased with a specific plan, i.e. Pro or Business. The licenses your team purchases for a specific product must all be on the same plan.

Subscriptions:

Licenses can be purchased or renewed on a monthly, yearly, or bi-annual basis. To learn more about managing payment methods and billing cycles, visit our dedicated help center article here.

View Your Active Licenses and Plans

Your active licenses and plans can be viewed in the Plans section of the accounts page. To do this:

1. Click your user avatar in the top-right corner of the interface.
2. Select Account from the drop-down menu.
3. Click Plans on the left side of the accounts page.
4. Scroll down to see all active licenses and plans for MindMeister and MeisterTask, including:
   
   
   • The number of licenses your team owns for each product
   • The amount charged at the start of the next billing cycle
   • Whether your subscription is renewed annually or monthly
   • Whether your subscription will auto-renew

Upgrade Your Licenses to a Pro or Business plan

You can upgrade any Meister product to a Pro or Business plan from the Plans section of the Accounts page.

1. Navigate to the Plans section of the Accounts page (see above or click here.)
2. Scroll down to the product you'd like to upgrade and click Upgrade Now.
   
3. Choose whether you'd like to purchase a Pro or Business subscription and click Buy Now.
4. Select whether you'd like to be billed annually or monthly from the drop-down menu.
5. Choose how many users (licenses) of this product you'd like to add to your team. 
6. Click Continue and enter your billing address and payment information.
7. Click Complete Order. 

That's it! Your upgraded plan is now available and activated for your team.

Downgrade Your Licenses to a Pro or Basic plan

You can downgrade your licenses to a Pro or Basic plan in the Plans section of the account page. Downgrading to a lower license will take effect at the start of the next license period.

1. Click your user avatar in the top-right corner of the interface.
2. Select Account from the drop-down menu.
3. Click Plans on the left side of the accounts page.
4. Scroll down to the product you'd like to downgrade.
5. Click Switch next to the product you'd like to downgrade.
   
   
   
   
6. In the next window, choose the plan you'd like to downgrade to and click Downgrade.
7. Confirm your changes in the next window and select Downgrade again. Your changes will take effect at the start of the next license period.

Purchase Additional Licenses for Your Team

You can purchase additional licenses for any Meister product in the Plans section of the accounts page.

1. Click your user avatar in the top-right corner of the interface.
2. Select Account from the drop-down menu.
3. Click Plans on the left side of the accounts page.
4. Scroll down to the product you'd like to buy licenses for.
5. Click Edit.
   
   
   
   
6. Click Change.
7. From the drop-down menu, select the total number of licenses you'd like your team to own.
8. Click Update. Any additional licenses you've purchased will be available immediately.
   
   

Reduce the Number of Licenses Your Team Owns

You can reduce the number of licenses your team owns in the Plans section of the accounts page. Reductions to your team's total number of licenses take effect at the beginning of the next license period. 

1. Click your user avatar in the top-right corner of the interface.
2. Select Account from the drop-down menu.
3. Click Plans on the left side of the accounts page.
4. Scroll down to the product for which you'd like to reduce your number of licenses.
5. Click Edit.
   
   
   
   
6. Click Change.
7. From the drop-down menu, choose the total number of licenses you'd like your team to own.
8. Click Update. Reductions to your total number of licenses will be applied at the beginning of the next license period.
   
   

Cancel Your Subscription

You can cancel your team's subscription to any Meister product from the Plans section of the accounts page. Canceling your subscription will downgrade your licenses to the free Basic plan at the end of your next license period.

1. Click your user avatar in the top-right corner of the interface.
2. Select Account from the drop-down menu.
3. Click Plans on the left side of the accounts page.
4. Scroll down to the product you'd like to cancel.
5. Click cancel your subscription next to the product you'd like to cancel.
   
   
   
   
6. Click downgrade in the next window to confirm your decision. Your cancelation will take effect at the end of the current license period. 

To find out more about managing your subscriptions and billing information, visit our dedicated help center article here.

What If My Team Is Under-Licensed?

If your team owns fewer licenses than it has team members (i.e. if you have 10 team members but only own 9 licenses), unlicensed users will not be able to use the product. The best way to remedy this issue is to purchase more licenses.

Otherwise, you'll need to make a decision as to which team members should be disabled. Disabling a team member from using a specific Meister product will free up one of your licenses, which you can then assign to another user. To learn more about managing your team members and disabling users, visit our dedicated article here.

If you have a dedicated Success Manager and would like to cancel your contract, please reach out to our Accounts team.

If you don't have a dedicated Manager and are having trouble cancelling your subscription, reach out to Support.